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Customer Service and Information FAQs
(For information on pearls, click here.)
How do I contact Customer Service?
It's easy. Contact us one of three ways:
By phone: 800-405-2488
By fax: 860-434-0424
Via e-mail: customerservice@moonriverpearls.com
Hours of Operation: 9AM-5PM EST, Monday through Friday
You may contact us by clicking here.
What about Media Inquiries?
If you are a member of the press and would like to review MoonRiverPearls.com products, feature our company in an article, or ask a question about pearls or pearl care, please send and e-mail to adrescher@moonriverpearls.com.
Why Shop at MoonRiverPearls.com?
Shopping at MoonRiverPearls.com is convenient, safe, and easy. Our gorgeous selection of beautiful pearl and gemstone jewelry will delight everyone. In addition to beautiful jewelry, we offer:
Free Shipping on all Orders in the Continental United States.
Free Gift Boxing with all Products
Free Gift Message
Gift Wrapping for only $4.95 per package.
Gift Certificates
To read what others say about shopping at Moon River Pearls, read our Customer Testimonials
What are your return policies and guarantees? What about privacy and security?
We at MoonRiverPearls.com take great pride in the quality and style of the products we offer. We stand behind every product we sell, whether you purchase a $30 pair of pearl studs or a $5,000 jumbo pearl necklace. Equal to our product commitment is our commitment to your security and privacy. We take great pains to ensure both. Click to read about our:
Money-back Guarantee
Return Policy
Secure Shopping
Privacy Policy
Disclaimer
How can I pay for purchases at MoonRiverPearls.com?
Moon River Pearls accepts MasterCard, Visa, Discover, and American Express credit cards. We also accept PayPal, money orders, and personal checks. Checks and money orders must be denominated in U.S. dollars and drawn on U.S. banks. Orders paid for by check will be processed after the check clears, usually within three business days. Send checks and money orders to: Moon River Pearls, 4 Davis Rd West, Old Lyme, CT 06371.
What are your shipping rates?
We currently ship to the United States and the United Kingdom. Click for rates: United States and United Kingdom. For other areas, contact customer service.
Can I track my order?
Sure. Click here for instructions: Order Status and Tracking via UPS
What about sales tax?
Orders shipped to Connecticut Addresses are Charged 6% CT State Sales Tax.
Why should I buy from Moon River Pearls?
About Us
Why Buy From Us
Customer Testimonials
Can you tell me what size to buy? What about caring for my jewelry?
Of course! Click on the following topics to learn more:
How to Care for Pearls
How to Care for Sterling Silver
How to Choose a Necklace Length
Ring Sizing
All About Pearls
Useful Shopping Links
Internet Shopping
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