Why
buy from us
Our guarantee
Return policy
Privacy policy
Contact us
Why
buy from us
Unlike many other jewelers, Moon River Pearls exclusively uses
high-quality, high-luster, blemish-free pearls that are one hundred
percent solid nacre. Every piece we create is an individually
crafted work of art of exceptional quality and value that rivals
even the best natural pearls. Many of our customers wonder how
we can offer such exquisite gems at such extraordinary prices.
There are two reasons:
- We have our own pearl source in China,
giving us exclusive control over quality and delivery
- We have harnessed the efficiency of e-Commerce.
Today, leading gemologists consider pearls
from China the most beautiful of all freshwater cultured pearls.
The gems of Moon River Pearls are harvested from the temperate
waters of Lake Taihu in the Yangzi Delta plain. Serene and beautiful,
Lake Taihu is the third largest freshwater lake in China. (Besides
pearl production, the 2250-square kilometer lake is home to a
thriving fishing industry and boasts unique ornamental limestone
rocks that are used to decorate traditional Chinese gardens.)
The care of our pearl mussels is overseen by experienced pearl
farmers who, over many decades, have honed their techniques for
implanting, growing, and harvesting pearls. Using only solid mother-of-pearl
beads, Moon River Pearls’ experts implant our mussels before
returning them to the water, where they are allowed to remain
unmolested for up to five years before they are harvested. The
result of our patience and experience is a beautiful, durable
gem with one hundred percent solid nacre and wonderful luster,
size and color.
See for yourself: Compare jewelry from Moon
River Pearls to other cultured pearl jewelry, and you will note
differences in luster, uniformity, and matching, among other characteristics.
You will find that the pearls you buy from us are truly extraordinary—and
truly an extraordinary value!
Our guarantee
We stand behind our products one hundred percent. If you are not
completely delighted with your Moon River Pearls purchase, you
may return it within 30 days for a full, hassle-free refund. We'll
even pay return shipping costs! If ever you are unhappy with your
purchase, even after 30 days, call our toll-free customer service
line and our representatives will make every effort to resolve
your concern.
Return policy
If for any reason your Moon River Pearls purchase does not meet
your expectations, call our toll-free customer service line at
(800) 405-2488, or e-mail
us for return instructions. Customers who return pearls in their
original condition within 30 days will receive a full refund or
exchange. Once we receive your return, we will notify you via
e-mail, and either credit your account or replace or exchange
the merchandise as you instruct.
Contact
us
Toll Free: (800) 405-2488
FAX: 203-634-1696
Email: customerservice@moonriverpearls.com
Moon River Pearls
4 Davis Rd West
Old Lyme, CT 06371
Check your order
To find the status of your
order, please enter the information requested below.
|