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Your Privacy is Our Priority
At Moon River Pearls, your privacy is
very important to us. We appreciate our customers and understand
the value of protecting your rights. We hope to address
all of your concerns through this list of privacy-related
Frequently Asked Questions.
Why does Moon River Pearls
need my personal information?
We use your name, e-mail address, phone
number, mailing address and credit card information to process
your orders and/or notify you if you enter and win a contest
on our site. This information is stored in a secure database,
and is only available to employees of Moon River Pearls
who have proper clearance.
What is your credit card
fraud policy?
In the unlikely event that you experience
unauthorized use of your credit card, promptly report the
fraudulent activity to your credit card company. Under the
Fair Credit Billing Act, you are only liable for the first
$50 of the fraudulent charges. Please check with your credit
card company to verify specific terms and conditions.
Will I receive mail from
Moon River Pearls?
We only send information about our hot
deals and specials to our customers who find it useful.
You can opt-out of receiving future communications from
us when you set up your account or by updating your account
information. When you participate in a contest or survey,
you also have the choice of opting-out at that time.
How safe is it to shop online?
Today, the Internet is actually the safest
way of doing business with your credit card. We have made
it safer to use your credit card on our site than it is
to use it in more traditional ways, such as in retail stores
or restaurants.
What is SSL and how does
it protect my privacy?
We use Secure Socket Layer (SSL) technology
for mutual authentication, data encryption and data integrity
all to ensure secure transactions for our customers. SSL
is the industry standard security protocol to encode sensitive
information, such as your credit card number. SSL creates
a shared digital key, which only lets the sender and the
receiver of the transmission scramble or unscramble information.
To everyone else, even the servers relaying the message,
the SSL transmission is indecipherable. SSL encryption can
only be broken by intercepting the encrypted message, recording
it, and using a computer to try every possible combination
until the key is cracked. Most keys range from 40 to 1,024
digits long...as you can imagine, the number of possible
combinations can be into the billions and beyond!
OK, so how about encryption?
Encryption is based on the mathematical
scrambling and unscrambling of messages. The type of encryption
we use assigns two keys one is public and one is private.
When you send us a message, you use our public key to encrypt
your message. Once we receive your encrypted message, we
use the private key to decode it. The same key cannot both
encrypt and decrypt information. So, information encrypted
using the private key can only be decrypted using the public
key, and vice versa—thus ensuring the security of
your information.
I've heard a lot about Secure
Sites. What does that mean?
Before completing any transaction on
a website, you should make sure it is a Secure Site. Being
on a Secure Site means you are connected under the cloak
of SSL security. You can tell if you are on a Secure Site
if you see a padlock or key somewhere along the bottom of
your browser's window. If the lock is closed or if the key
is unbroken, you are dealing with a Secure Site.
What are cookies and how
do they affect my privacy?
Simply put, a "cookie" is a
small file that serves as an identifier stored on your machine.
Although they are not required to browse our site, we use
cookies to make web shopping possible. For instance, when
you are ready to purchase an item, a cookie allows our site
to "remember" you have added the item to your
shopping cart.
What if I still do not feel
my online transaction is secure?
We will be happy to assist you with your
purchase by phone at (800) 405-2488.
If you have any additional questions
about our privacy practices, please contact customerservice@MoonRiverPearls.com
To view our terms &
conditions |